There is always going to be a time where you can't pay for a bill. If you can't pay for your service, contact us in advance and we can set up a payment arrangement to keep your service online.
However, if you don't contact us, here is what the automated system does.
Automated System Timeline
- Day -14: 14 days prior to the due date, you will receive your invoice.
- Day -5: 5 days prior to the due date, you will receive a reminder about your invoice.
- Day 1: The day after your invoice is due, you will receive an overdue invoice reminder.
- Day 3: Three days after your invoice is due, you will receive a second overdue reminder.
- Day 5: Five days after your invoice is due, you will receive your final overdue reminder and you will be charged a late fee of 10% or a minimum of $2.50.
- Day 15: Your service will be suspended. Your service can be automatically unsuspended by paying the invoice.
- Day 45: Your service will be AUTOMATICALLY terminated! If your service is terminated, WE CAN NOT restore your data!
- Please contact us if your service is about to be terminated! We can make payment arrangements!!!
Note: It is possible that a member of our staff may contact you directly to ask about your service once it goes overdue to make sure you are aware of it. You will NOT be forced to pay your invoice unless you want to keep your service online. If you would like to cancel your service, please do so under "My Services".
